No lock-in. Here’s how stopping works
How to cancel, what happens to your last month, and what you keep. Last updated: 29 September 2026.
The short version
- Changed your mind within 5 business days of signing up and paying? Cancel for a full refund, no reason and no notice period needed.
- No lock-in. Monthly services can be cancelled any time with 30 days’ written notice.
- An email or WhatsApp message counts as written notice.
- Everything in your 30-day notice period is delivered and billed as normal.
- A month that has already started isn’t refunded (see our Refund policy).
1. How to cancel
Send a message to nearby.social.primary@gmail.com or WhatsApp +27 78 040 6698 saying you’d like to cancel, and which service. No reason needed. We’ll confirm we’ve got it within 2 working days, along with your end date. Your notice period starts on the day we receive your message.
2. Social media packages
- Packages are month to month. There’s no minimum term unless your quote clearly says so.
- Your service ends 30 days after we receive your notice. Until then, we keep planning, creating and posting as normal, and that period is billed as normal.
- If your end date falls part-way through a billing month, your last invoice only covers the days up to your end date, so you never pay for days after your service ends.
- Nothing is scheduled to go out after your end date.
3. Website builds
You can cancel a website build before it goes live. What you pay depends on how far the work has got; see section 3 of our Refund policy. Once the site is live, the build is complete.
4. Hosting & care
- Cancel any time with 30 days’ written notice.
- Before your end date, we send you a copy of your website’s text and images, and help move your domain name to you or your new provider. After your end date, the site goes offline.
- We delete the site from our systems 30 days after your end date.
- The website platform and design tools we use are licensed to us, so the site itself can’t always be moved as-is. Your content and your domain name are yours.
5. Fixed-term deals
We normally don’t use fixed terms. If a quote ever includes one (say, a discounted rate for an agreed number of months), the Consumer Protection Act’s rules apply wherever the Act covers you: you can still cancel early with 20 business days’ written notice, and we may only charge a reasonable cancellation fee, which will be set out in your quote. We’ll also remind you in writing 40 to 80 business days before the term ends, and if you don’t tell us otherwise, it simply carries on month to month.
6. Cooling-off rights
After you sign up and pay, you have a 5-business-day cooling-off period. Cancel in that time and you get a full refund, no reason needed, and the 30 days’ notice doesn’t apply. We only start work once it ends. Your legal cooling-off rights apply as well. See cooling-off rights in our Refund policy.
7. If we need to stop working together
- We can end a monthly service by giving you 30 days’ written notice. You’ll get a refund for any paid period we don’t deliver.
- We can stop sooner, after telling you in writing, if an invoice is still unpaid 14 days after a reminder, if we’re asked to publish something unlawful, misleading or harmful, or if there’s abusive behaviour towards us.
8. When it ends
- You remove our access to your pages and accounts. We’ll remind you, and remove ourselves where we can.
- You keep all the final approved content you’ve paid for. Ask and we’ll send you the files.
- We keep what we need for tax and legal records, and delete the rest as set out in our Privacy policy.